Carlcare has opened its first Flagship Service Centre in Lagos in the presence of government officials, members of the police force, market leaders, business partners, customers, members of the press and distributors of related products.
Over the years, Carlcare has always put the customer experience first. Starting from the needs of customers, Carlcare has continuously optimized the service process, innovated the service mode, expanded the network coverage, and improved the management level to bring professional, efficient, convenient and trustworthy after-sales services to consumers.
With the vigorous development of Nigeria’s electronic product market, the people’s life and demand continue to improve. Following the development trend, Carlcare also continues to enrich its service products. At present, its business includes mobile phone repair, software upgrade, home appliance repair, flat-panel repair, old for new, accessories sales, etc. Carlcare will make unremitting efforts to continue to build a first-class comprehensive electronic product service provider.
At the event, Leo Huang, Director, Carlcare Service of West Africa said: “Carlcare will continue to provide quality after-sales service to its customers in a timely fashion while ensuring the customers are satisfied.” He went on to say: “I am announcing today different channels to be available to Carlcare customers which include, Twitter, Facebook, Instagram, WhatsApp and Phone calls in addition to the channels we have already.”
In the era of Internet revolution sweeping the world, Carlcare combines the high efficiency and convenience of the Internet with the safe and reliable advantages of traditional stores and cooperates with more than 2,100 service centres under the brand to help upgrade customer service experience
“We are glad that we have created over 500 direct jobs here at Carlcare, initiating quality trainings to empower our workforce with the skillsets required to grow themselves professionally, and ultimately keeping our customers happy,” says Chidi Okonkwo, General Manager, Transsion Holding Nigeria.
Innovation and differentiation are the source of a company’s survival and development. Carlcare has always adhered to this principle to help business development. In the digital era, in order to meet the needs of users more efficiently, Carlcare developed its own app. Its functions include network inquiry, maintenance inquiry, online consultation and answer, original mobile phone inquiry, warranty period inquiry, customer evaluation, etc.
In terms of service mode, Carlcare actively explores service mode according to customers’ needs, such as face-to-face maintenance, 2-hour quick repair, appointment service, door-to-door service, online queuing system, delivery service, old for new, broken screen protection, extended insurance and other services, so that users can experience the first-class service, which is well received by consumers
In future developments, Carlcare will continue to optimize the user experience, continue to lead the development and standardization of the industry, and provide consumers with high-quality services. Through the creation and transmission of service value, Carlcare will make intensive efforts in service efficiency, service quality, service breadth, service innovation and personnel localization to build a high-quality service ecosystem, while actively integrating into the co-construction work of the local society, promoting friendly exchanges between China and Nigeria, contribute to the stability, prosperity and development of the local economy, and create a beautiful blueprint together.